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Delivery & Returns

DELIVERY

We are currently delivering to The NetherlandsAustria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Slovakia, Spain and Sweden.

In case you are not living in any of these countries, but interested in ordering with us, please get in touch at [email protected].

 

DELIVERY COSTS

The Netherlands: free

Belgium, Luxembourg and Germany:  free above € 100,- or else € 4,95.

Austria, Czech Republic, Denmark, France, Italy, Slovakia and Spain: free above € 100, - or else € 7,95. 

Finland, Hungary, Ireland, Poland, Portugal and Sweden: free above € 150, - or else € 10,95

Shipping takes usually 1-3 working days for the Netherlands, and 3-7 for all other countries.

 

RETURNS

Not happy and satisfied with your purchase? You can return your items within 30 days after receiving your package.

Returning goods works easily, safely and quickly through your account. To login, go to our website and click on the link in the left top corner. In the menu, you can see your order and choose the products you would like to return.

Did you not create an account when you bought your Bufandy? No problem, either create one now with the same email address you purchased with us or get directly in contact via email at [email protected]

We will only accept unworn returned items in the original packaging, which are in good condition with all labels attached. Soiled, damaged and/or used articles will not be accepted.

Articles that were not purchased directly on our website cannot be refunded and need to be returned at the store or webshop you purchased it.

 

COST OF RETURNS

The Netherlands: free

After we accepted your return request, it takes up to 48 hours to receive the shipping label in your e-mail. With this shipping label you can return the package to any PostNL point in your area. We will refund the money within 5 working days of receiving your package.

All other countries: postage paid

After we accepted your return request, we ask you to return the package at your own cost. Once we have received the package back, we will refund the money within 5 working days.

Our address is:

BUFANDY
Aak 3
2377 CL  Oude Wetering
The Netherlands

 

EXCHANGE ITEMS

Not to complicate things we ask you to return the item you want to exchange following the above guidelines for returns. And to place a new order at our webshop. This way the new item will reach you soonest.

 

Order consciously, that's sustainable too.

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